Frequently Asked Questions
1
How do I get in the chair?
We offer same-day appointments through our website or walk-ins via our in-store kiosk.2
Is it better to make a same-day appointment or use the walk-in kiosk?
At the end of the day, our capacity for haircuts is limited. Therefore, I would recommend scheduling an appointment.3
How do I cancel an appointment?
Click the blue link provided in your confirmation text. Scroll to the bottom to locate the 'Cancellation Policy' section, where you will find the 'Need to make changes' option. Click the 'View Reservation' link. On the appointment detail page, select 'Cancel Appointment.' If you wish to cancel within 30 minutes of your scheduled appointment, kindly contact the shop directly. Thank you.4
What if I’m unhappy with my service?
It is a rare occurrence, but if you are unhappy in any way, please let the barber know so that we can make it right for you.5
Why does my favorite barber not show up on the booking page?
They are not scheduled for that day. You have the option to wait until the following day or choose another skilled professional. Rest assured, all our professionals are well trained.6
Can I get color, a perm, or highlights?
No. We would recommend a salon for that service.7
Do you only do Men’s haircuts?
Our policy is to cut all types and lengths of hair. Both for men, women, and small children. Don’t be afraid to bring a picture to help in the consultation.8
Why won’t the system let me add an additional haircut?
It will let you with the same barber if it’s a different service than the other. Say a kids haircut and proper haircut. Two kids cuts or two adult cuts will have to be done each one at a time. The software we use is working on a solution. Sorry for the inconvenience.9
Why is there a tip screen appearing when I have selected 'pay in person'?
We are currently collaborating with our software team to address this issue. Simply click 'Continue' and it will proceed to the next screen. Please note that tips are not stored when selecting 'pay in person.' If you have pre-paid and wish to adjust the tip amount, kindly inform your barber, and they will be able to make the necessary correction.10
What happens if I don't show up for my appointment?
Please don’t. It’s easy to cancel your spot. This opens up that spot for other clients. Thank you.11